Yes, this is a fully bookable experience for $5 per child ticket. Adult tickets are complimentary. The event is now booked out, very limited walk ups will be accepted, subject to availability.

The activity is intended for children under 18, but recommended for children aged 3-12 years.

Children to be supervised at all times by a parent/guardian.

This is a fully bookable experience and all individuals intending to attend (adult and children) must be covered by a booking. Child ticket is $5 each. No charge for guardians/parents. Tickets are now booked out, very limited walk-ups accepted, subject to availability.

Yes, bookings can take up to six (6) people (maximum 2 adults) per booking.

Yes, you are only permitted to make Maximum One (1) booking per person.

Yes. Hello Kitty Main Street is wheelchair accessible. Speak to one of the friendly team members for assistance.

Yes. we ask families to park their prams in the designated pram parking. Please be sure to keep your valuables on you at all times.

Speak to one of the friendly team members for assistance.

Please arrive 5-10 minutes prior to your confirmed booking time and have a digital version of your ticket ready for check in. Please be advised we may not be able to accommodate late arrivals.

If you arrive earlier, feel free to pick up a coffee from one of the surrounding cafes, while you wait for your time slot.

We recommend planning additional time into your journey to secure a car park and navigate through the centre.

If you need to change the date or time of your experience, we will do our best to accommodate your needs, subject to availability. Please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session.

Speak to one of our friendly staff who will try to accommodate another time based on availability.

If you have questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

You should receive a booking confirmation email with links to download tickets.

A friendly reminder to check your junk folder just in case.

If you have further questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

If we cancel the Activity, you will be entitled to a refund for each ticket you purchased.

If you cancel a session at least 24 hours before the start of a session, we will provide you with a refund for each ticket you purchased.

If you cancel a session within 24 hours of the start of the session, we may reasonably determine to provide you with a refund for each ticket you purchase, depending on the circumstances. 

It usually takes approximately 10 business days for the amount to appear on your bank account.

The closest park to the activation is Carpark B. However, for best availability of parking spaces, we recommend parking in Carpark A off Dandenong Road, near David Jones. Click here to view the car park map.

You can also view our real-time parking availability tool to plan your journey and see how many minutes it will take to find an available spot in each car park.

We invite you to enjoy the ultimate in service and convenience with Valet Parking at Chadstone (subject to availability, fees and Terms and Conditions apply, click here to view).