At Chadstone, creating a welcoming and inclusive environment for all guests is at the heart of everything we do. We understand that shopping and leisure should be enjoyable for everyone, which is why we are continuously enhancing our services to cater to those with disabilities and additional needs. From motorised scooters and wheelchairs available for hire, to sensory-friendly hours in participating stores, and the Hidden Disabilities Sunflower program, we are committed to ensuring that every visit is not only accessible but also memorable. With these thoughtful initiatives, Chadstone is leading the way in providing a more supportive and inclusive shopping experience for all.

ACCESSIBILITIES

Disabled parking spaces are placed at all major entrances, and travelators and lifts are available across the centre for the convenience of all customers. Use our accessibility-friendly digital directories and Chadstone App to navigate around the centre with route planned specifically using lifts.

Chadstone is proud to be home to a Changing Places facility with full sized change tables and hoists to meet the needs of people with severe and profound disabilities. In addition to this, Chadstone also offers a Quiet Room which provides customers with various requirements some distance from the noise of the centre. For further information on these facilities, click here.

To see the location of these services and facilities, please refer to the Centre Map

GUEST EXPERIENCE

HIDDEN DISABILITIES SUNFLOWER PROGRAM

SENSORY-FRIENDLY HOURS

Enjoy a calmer shopper experience during low-sensory hours at our participating stores.

LEGOLAND

LEGOLAND Discovery Centre is hosting a low sensory session on 2 April, offering special accommodations such as:

• Reduced sound and light levels in specific areas
• Quiet spaces available
• Limited Centre capacity
• Specially trained staff
• This event is designed to cater to sensory-sensitive individuals and those with special needs, both children and adults.T&Cs apply.

Please Note: The attraction will open to the general public at 9 am, with lights, sounds, and music returning to normal. Adults visiting without children must exit by 9 am.

Details:

• FREE entry
• 8am-9am
• 2 April 2024
• Location: see centre map
• Best parking: Car Park B

Legoland offers low sensory sessions throughout the year. Discover more here to find out more.

HOYTS

Experience sensory screenings once a month at Hoyts Chadstone.

Enjoy family favourites in a sensory-friendly cinema environment, specially designed for guests with autism, sensory difficulties, or learning impairments.

Hoyts will dim the lights and adjust the volume to create a calming and accepting atmosphere where everyone can feel safe.

During the sensory screenings:

• Keep the house lights on throughout the movie.
• Lower the audio volume.
• Open the cinema doors early to allow guests time to acclimate to the surroundings.

Sensory films are generally held on the last Sunday of every month.

Details:

• See Hoyts Chadstone next sensory screening times here.
• Location: see centre map
• Best parking: Car Park B

COLES

Coles Chadstone offers customers a low-sensory shopping experience by making small changes in-store for a full 60 minutes, aimed at improving accessibility.

These changes, such as reduced sound and lighting, are designed to support customers who may find high-sensory environments challenging.

During Quiet Hour:

• Coles Radio volume will be lowered on participating Tuesdays
• Register and scanner volumes will be minimized.
• PA announcements will be limited to emergencies only.
• Additional team members will be on hand to assist customers.

Please find Chadstone's Quiet Hour sessions below:

• Tuesday, 10.30am - 11.30am
• Monday - Friday, 6.00pm - 7.00pm

Details:

• Find out more on the Coles website here.
• Location: see centre map
• Best parking: Car Park C

CHADSTONE SENSITIVE SANTA PHOTOGRAPHY

Chadstone offers sensitive Santa photography sessions. Stay tuned for further details to be released ahead of the festive seasons.